Common questions from our customers

Brahler’s developed a unique 7 Step Cleaning Process using high temperature water and extraction strokes. This method has proven to be most effective for the results people like you are looking for.

We do not feel it is fair to our customers to price carpet cleaning per room. Our customers buy their carpet per square foot and we clean carpets the same way. If your living room is 10×10 and your neighbor’s living room is 20×20, you would expect to pay less for your carpets instead of one flat rate.

A Carpet Protectant is applied after a professional cleaning. It is applied to the surface of your carpet and raked into the fibers from multiple directions. This ensures that all sides of the carpet fibers have the protectant applied. The protectant covers exposed areas of the fibers where dirt, dust, and other particles “hide”. Those tiny particles sit on top of the surface of the fiber instead of getting absorbed.

We recommend a carpet protectant application to customers who have highly trafficked areas in their home or office, pets or children.

On average, we say to have your carpets cleaned every 12-18 months regularly. For more highly trafficked areas, we would recommend every 6-8 months.

Vacuum regularly! Statistics show that between 70-80% of dry soils are removed during vacuuming. Have your professional evaluate your vacuum for maximum efficiency. Make sure your belt is tight, the bristle bar is at the best height to create air movement, your bag is not full or overflowing, or your canister and filter are emptied and clean. Following these steps will help lengthen the life of your carpet.

Pet stains are tough. Due to the level of saturation and levels of ammonia in pet urine, we cannot guarantee the removal of stains and odors. Animals may continue to mark the same spot because the odor is still within the carpet pad or sometimes, if heavily saturated, the subfloor. Generally speaking, our process is effective at removing pet-related odors and stains.